Customer Reviews

Perfect place to rent stuff, friendly staff and reasonable price

Such great service! Customer service is outstanding.

Helpful. Reliable. Competitive. I always use these guys if I need something 👌

My agreed contractual return time was 7.00am but apparently after a call to their emergency number they are opening at 8.00am today.
Peter was great but his staff failed to take his call.
Apparently they sent out text messages but I didn’t get one.
I did get a sorry from Peter but this is basic customer service gone wrong.
I’ll think twice before hiring again.
Quick update. Person arrived at 7.48, no acknowledgement or gesture but to make a point he opens the gate but leaves bollards in so I can’t drive in and unhook.
It was 2 star now it’s one!

Rented a jackhammer with tile lifter over the weekend for Better Rental in FTG. Process to order and pay online was easy, pickup and drop-off a breeze.

The Hilti jack hammer was top class and worked for 2 days straight removing external ceramic tiles on front veranda, and it didn't miss a beat.

Thanks again to the FTG team, couldn't be happier with rental.

Always excellent service
Dean , warrinscapes landscaping

Very fair pricing with excellent old school customer service - wish more businesses were like this. Peter couldn't be more helpful. This is how you get and keep customers for life.

Great staff. Good gear

Amazing customer service from Daniel & Georgia! Were able to assist with all the required OH&S paper work & details for my incredibly picky clients! Super quick delivery & even booked my last minute pick up! Pleasure working with them & looking forward to hiring from them again! Mural artists use these guys 100%!

Very helpful staff, I like it when people work with you not against you.
(Thank you Maddison)

A great range and friendly service.

Hired a compactor 3 weeks ago when checked my account i was over charged and i have called them 5 times to send my money and they have been telling me that they will get back to me in few hours but they never called me and asked for receipt they said will send it right away but never received one not happy with service!

They supplied me with a scissor lift, battery went flat before i could complete the job.
They supplied me with another scissor (as compensation FOC) for another job, delivery was 2 hours late, battery went flat after 3 hours and this job was also incomplete.

They told me (Garath) "they had more then compensated me and that when they checked the lift, it was not flat and worked fine"

Implied i was somehow responsible for the scissor not working correctly.

I have 2 jobs, both 90% complete and i will be out of pocket $500 min because of Better Rentals.

Really friendly helpful staff, and I like the fact that they dont hide costs (no cleaning fees etc)
Range of equipment isn't as good as some places but prices are way better.

I have known kennards, but I came across BETTER RENTALS and I had a really good experience with those guys. I rented a dingo for a weekend deal, it was reasonable price. Worth every cent. Easy smooth transaction and hassle free. You stay in your car, they hook up the trailer and off you go.
Return 6-7 am, same thing, no issues.
Would definitely use them again. Highly recommend

Hired a Dingo Digger for the weekend. The machines tyres might as well have been slicks on a F1 car, solid bald rubber. Zero grip. No locking mechanism on the trailers handbrake made it unsafe. I won’t be back, I’ll try Kennards, they’re new in town.

Great hire rates and easy booking/pickup.

Friendly and helpful service. Great rates that beat the local competitors and top quality machines. Highly recommend.

Very good customer service, rented what i needed when i needed it. Very helpful and good people.

Great service and helpful

Excellent service and very helpful staff. Hired a number of items from Better Rentals Pakenham and will continue to do so in the future.